Q1. Can I order one sample for the standing desk?
A: Yes, we accept sample orders for quality checking.
Q2. What is the lead time?
A: 3 days for stock samples, 10-15 days for new samples, 30-45 days for bulk order.
Q3. Do you have MOQ for bulk orders?
A: Yes our MOQ for bulk orders is 30 sets.
Q4. How do you ship the goods and how long does it take to arrive?
A: Usually for samples we will choose DHL, UPS, FedEx, or TNT after comparing cost, and normally it takes 5-7 days to reach your address. Sea shipping usally be used for bulk orders, and air shipment optional for urgent request.
Q5. Is it OK to use our logo on the product?
A: Yes. You just need to inform us formally by email and confirm the design based on our sample (usually your logo was put on Carton, Lifting Columns, and Handset).
Q6: Do you offer a guarantee for your standing desk?
A: Yes, we offer a 3 years warranty of our standing desk, excluding the desktop if you also order.
Q7: How to deal with the faulty goods?
A: 1, Our products are produced under a strict quality control system, and main functional parts--lifting columns and control system are 100% tested. According to the sales record, our annual faulty rate is about 0.2%.
2, during the warranty, we will send you free parts for replacement.
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